Refund policy

Thank you so much for supporting my small studio 💖

Each item is carefully checked before shipping to make sure it arrives in good condition. Since many of my products are handmade, returned items may become damaged during the return process.

Because of this, I currently do not accept returns or exchanges for items with removed tags.

However, if your order arrives with a problem such as:

• damage during shipping

• wrong item received

• quality issue

please feel free to contact me with your order number and photos of the issue. I will always do my best to help and can usually arrange a replacement or resend if needed.

My goal is for every customer to have a happy experience with their order, and I truly appreciate your understanding and support for handmade products 🌷

You can always contact us for any return question at mallowmade.co@gmail.com.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at mallowmade.co@gmail.com.